Services for businesses

Latvian version: /lv/pakalpojumi/

I build and run AI phone assistants for small and mid-sized companies in Latvia, and I connect them to WhatsApp so the customer also gets a written answer. This is done for one company at a time, as a paid service, under my own name.

1. AI phone assistant

Many small companies get the same calls all day: opening hours, prices, where the nearest location is, how to use a self-service machine, what to do when a payment did not go through. One or two people answer those calls, and the rest of the work waits.

I build an assistant that picks up those calls instead.

• It answers in Latvian, Russian and English, and switches by itself when the caller changes language.
• It knows the company's own prices, locations, opening hours and procedures — not general internet knowledge.
• It solves the routine cases on the call and ends them there.
• When a case needs a person, it collects the details and hands them over, so the employee starts with the facts already written down.
• Every call is transcribed, so the company can see what customers actually ask about.

2. Written follow-up over WhatsApp

A phone call is not always enough. A customer who reports a failed card payment, or money left on a self-service terminal, needs something in writing: a confirmation, a receipt, or a short explanation of what happens next.

That is what I use the WhatsApp Business Platform for.

• The company connects its own WhatsApp Business number to my application. The number stays theirs.
• After a call, the follow-up message is sent from that number to the customer who called.
• The customer's reply comes back to the same place, so the company's staff can finish the case without switching between systems.
• Phone numbers and message content belong to the company I work for. I use them only to run this service for that company. Nothing is sold, shared or used for advertising.

3. Who this is for

• Companies with several locations and one shared support number.
• Fuel stations, service networks, workshops, rental businesses, clinics — anywhere the same questions repeat and calls come in outside office hours.
• Companies that already have a WhatsApp Business number and want the answers to be handled properly instead of being missed.

4. How the work goes

Conversation and mapping

We go through the real calls you get today and write down what the assistant must know and where it must hand over to a person.

Build

I build the assistant, load your prices, locations, opening hours and procedures, and test it against real situations.

Connection

Your phone number and your WhatsApp Business number are connected. You keep ownership of both.

Running it

I keep it working: corrections, new prices, new locations, reports on what customers asked. Costs from the underlying platforms are passed on to you as they are, without a markup.

5. About the provider

Jānis Vilciņš — sole proprietor (saimnieciskās darbības veicējs), registered in Latvia.
Address: Kalna Gavieši, Skujenes pagasts, Cēsu novads, LV-4143, Latvia.
Brand: “Vilciņa Intelekts / Vilcins Intellect”.
Contact: info@vilcinsintellect.com

This is real work with paying customers, not a demo. The same methods are taught in the course on this site — see the course.

6. Getting in touch

Write to info@vilcinsintellect.com with what your company does and roughly how many calls a day you get. You will get an honest answer about whether this is worth doing for you, and what it would cost.