Privacy Policy

Last updated: August 24, 2026 · Latvian version: /lv/privatums/

Controller: Jānis Vilciņš, sole proprietor (saimnieciskās darbības veicējs), Kalna Gavieši, Skujenes pagasts, Cēsu novads, LV-4143, Latvia. Brand “Vilciņa Intelekts / Vilcins Intellect”. Contact: info@vilcinsintellect.com.

1. This website

• The site does not track you and shows no ads. There is no analytics and no advertising cookie.
• One cookie is used, and only to remember your language choice.
• If you leave your email address to be notified about new material, that address is stored until you ask for it to be removed. It is not sold or shared.
• Course purchases are handled by Whop, which acts as merchant of record and applies its own privacy policy to payment data. I do not receive or store your card details.

2. Services for business clients

I build and operate AI phone assistants and WhatsApp messaging for other companies (see Services). In that work the company is the controller of its customers' data, and I act as a processor on its written instructions.

• What is processed: the caller's phone number, the recording and transcript of the call, and the messages exchanged with that customer.
• Why: only to answer that customer's question, to pass unresolved cases to the company's staff, and to send the written follow-up the customer is waiting for.
• WhatsApp: messages are sent from the client company's own WhatsApp Business number through the WhatsApp Business Platform. The number belongs to the client company.
• Who else sees it: the technical providers needed to run the service - ElevenLabs (speech and conversation), Cloudflare (hosting and storage), Meta Platforms (WhatsApp delivery). They process the data only to deliver their part of the service.
• Retention: call recordings and transcripts are kept for as long as the client company needs them for handling and quality, and are deleted on the client's request.
• What never happens: this data is not sold, not shared with anyone outside the list above, not used for advertising, and not used to build audiences or to train models for other purposes.

3. Call recording

Callers are told at the start of every call that the conversation is recorded, before anything else is discussed. A caller who does not want to be recorded can end the call or ask to be connected to a person.

4. Your rights

Under the GDPR you can ask for access to your data, correction, deletion, restriction of processing, or object to processing. Write to info@vilcinsintellect.com and you will get an answer within one month.

If the data concerns a call to a client company's support line, the request is passed to that company, because it is the controller. You can also complain to the Latvian Data State Inspectorate (Datu valsts inspekcija, dvi.gov.lv).

5. Changes

If this policy changes, the new version appears on this page with a new date. Material changes affecting client services are communicated to the client directly.